Returning/Exchanging an Item
You can return and/or exchange any item within 90 days of the in-store purchase or delivery of your online order.
All purchased items in-store or online must be returned to our Huntington Beach store location.
In-store returns are free as long as the return is done before 90 days after the purchase. All returned or exchanged products must be in original condition.
Returns/Exchanges by Mail
Items purchased online can be returned by mail. Please note that original shipping charges paid when receiving your package are not refunded as part of your return. Shipping charges for returns are not covered by the PWH Store and must be paid on your own.
The return/exchange procedure should be as following:
- Send desired returns and/or exchanges back to us at:
18211 Enterprise Lane Unit D
Huntington Beach, CA 92648
- Include a packing slip indicating the customer’s full name, the order ID, and what products you would like in replace of the returns. If you would like a refund please indicate which items.
- You will then be contacted by a PWH Store associate for further payment charges for sending the new product back to you
- You will be notified with a tracking confirmation when your return is sent back to you